At Yuvan Dynamics ("we," "our," "us"), the dedicated team behind Pineposh, we are committed to delivering a smooth and enjoyable shopping experience for our esteemed customers ("you," "your"). We understand that plans can change, and we strive to make order cancellations as straightforward as possible. Please be aware, however, that once an order has moved into the shipment preparation phase, cancellation may no longer be an option. If you need help canceling an order, our support team is always here to assist you.
When Can You Cancel an Order?
- You can request a cancellation before your order moves into the processing phase.
- Once the item is being packed and prepared for dispatch, cancellation may not be possible.
- Any refund from a canceled order will follow our usual return and refund policy.
- If your order can’t be canceled, we’ll work with you to explore alternative solutions.
- For quicker help, please reach out to our customer service team immediately.
Refunds for Canceled Orders
- Upon successful cancellation, the refund process will begin.
- Refunds are issued to the original payment method.
- The processing time for refunds depends on the timeline followed by your financial provider.
- If you face delays or complications, our team is ready to help make sure the refund is processed smoothly.
Order Modifications as an Alternative
- If you’d rather adjust your order than cancel it, contact us right away.
- Changes like color or variant selection may be accommodated before the order is processed.
- After the order has moved into shipping, no changes or cancellations can be accepted.
- If modifications aren’t possible, our return policy enables exchanges after the item is delivered.
- We’re dedicated to ensuring your order aligns perfectly with your preferences.
Exceptions to Order Cancellation
- Certain items may not qualify for cancellation due to their nature.
- If you’re uncertain about a product’s eligibility, our support team can clarify the terms.
- We suggest reviewing your cart carefully before completing the order to avoid any inconvenience.
Updates to Our Cancellation Policy
- We may revise this cancellation policy as we continue to enhance our services.
- All changes will be published here to keep you informed with the most current version.
- It's a good idea to check this page before placing your order to stay updated on any revisions.
- Your trust and satisfaction are our top priorities, and we’re here to support you with any concerns.
Contact Us
We’re here to assist with any inquiries you might have about our Cancellation Policy.
You can reach us at yuvandynamics@gmail.com.
